Log a support request.

Logging a support issue with GEL Studios.

We strive to resolve all support issues as quickly as possible - to assist us with this, please ensure that all form fields are fully completed, and that there is as much description as possible.
 

Billing.

Our support is not a free service, and as a result, all support requests as outlined in our terms and conditions will be billed depending on the priority of the issue raised.

If you have an active support retainer, time spent on issues raised will be automatically deducted from your allowance.

All support issues are billed in 15 minute intervals. 

Our support desk is manned Monday - Friday, excluding holidays, 10am - 11am and 2pm - 3pm.

Response times.

Normal - We aim respond to your issue as soon as we can, normally no later than end of play the next business day.

High - We aim respond to your issue within one business day.

Critical - We aim be actively looking into your issue within 15 minutes Monday - Friday excluding holidays. If you log a critical request you will be billed a minimum of 1 hour to cover our response time.

Please select the priority of your issue

Normal. Non-critical queries, advice & support.

High. Important requests that aren't business critical.

Critical. Requests with a critical business impact.

Subject

Please provide as much detail as possible

You can paste text and screenshots directly into the text area below.

Drop attachments (optional images, documents e.t.c) here, or browse to upload

Please add a descriptive subject and more detail in the ticket description to continue.

What is your name?

and your email address?

Are you a GEL Studios Service Essentials customer?

Yes. I confirm that I have service essentials.

No. I am not a service essentials customer.

Not sure? I don't know if I have service essentials.

If you don't have service essentials, this request may be billable. Costs will be shown below in relation to the priority of your support request.

 

Please read our terms and conditions for a more detailed break down of billable issues.

Log support request